Contact us about pension solutions

How can we help?

To see how to contact us, please select a pension subject, below.
_{For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 and 0808 numbers from UK landlines and mobiles are free. Our opening hours may be different depending on which team you need to speak to.}

Scheme management queries

Using MyAvivaBusiness

If this is the first time you’re logging in or you need extra help with the following, please contact us and we’ll be happy to help.

Getting started with MyAvivaBusiness
Queries relating to installation
Uploading your first file or uploading files
Understanding auto enrolment
Getting training on MyAvivaBusiness

0800 092 9951

Monday to Friday: 9:00am to 5:00pm

Email: staging@aviva.com

Existing workplace pension schemes

Employer-related queries

If you’re an employer and your scheme has 250 or fewer members, contact our employer relation team for help with the following:

Queries about your existing workplace pension with us
Promoting your pension scheme and the benefits to your employees
Using targeted communications so your employees understand their pension scheme
Governance support

Email: customerrelationship@aviva.com

Setting up payroll integration

General pension queries

Group Personal Pension plans (TK and SP)

If your pension scheme number starts with TK or SP, please get in touch for help with:

Adding or removing members
Updating your address and/or contact details
Finding out the fund value
Invoice statements
Your employees can also contact us if they need to update their home address. All we’ll need is their policy number when they call us.

0800 145 5744

Monday to Friday: 8:00am to 6:00pm

Email: contactus@aviva.com

Your employees can write to us at: Aviva, PO Box 520, Surrey Street, Norwich NR1 3WG

How can we help?

Scheme management queries

Using MyAvivaBusiness

Existing workplace pension schemes

Employer-related queries

Setting up payroll integration

General pension queries

Group Personal Pension plans (TK and SP)

Pension Plan (F)

Pension plans (PW, PP and ET)

Pension plans (TL, SM and SQ)

Pension Plan (N)

New business enquiries

New workplace pension or switching your pension to Aviva

Pension scheme de-risking

Defined Benefit Solutions

workplace-pensions