How can we help? To see how to contact us, please select a pension subject, below.For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 and 0808 numbers from UK landlines and mobiles are free. Our opening hours may be different depending on which team you need to speak to.
Scheme management queries Using MyAvivaBusiness If this is the first time you’re logging in or you need extra help with the following, please contact us and we’ll be happy to help.
Getting started with MyAvivaBusiness Queries relating to installation Uploading your first file or uploading files Understanding auto enrolment Getting training on MyAvivaBusiness Existing workplace pension schemes Now that your scheme’s up and running, get in touch if you need help with:
Billing Adding members to a scheme Making or amending contributions Queries relating to scheme administration duties Employer-related queries If you’re an employer and your scheme has 250 or fewer members, contact our employer relation team for help with the following:
Queries about your existing workplace pension with us Promoting your pension scheme and the benefits to your employees Using targeted communications so your employees understand their pension scheme Governance support Setting up payroll integration Please contact your payroll provider as they’ll be able to assist you with any payroll enquiries.
General pension queries Group Personal Pension plans (TK and SP) If your pension scheme number starts with TK or SP, please get in touch for help with:
Adding or removing members Updating your address and/or contact details Finding out the fund value Invoice statements Your employees can also contact us if they need to update their home address. All we’ll need is their policy number when they call us. Pension Plan (F) Member queries Employer queries Scheme administrator queries Adviser queries Pension plans (PW, PP and ET) Member queries Employer queries Scheme administrator queries Adviser queries Pension plans (TL, SM and SQ) Member queries Employer queries Scheme administrator queries Adviser queries Pension Plan (N) Member queries Employer queries Scheme administrator queries Adviser queries New business enquiries New workplace pension or switching your pension to Aviva Get in touch if you’d like to discuss:
Setting up a new workplace pension scheme Switching an existing pension scheme to us Getting an online quote Getting assistance with an application for a new scheme Pension scheme de-risking Defined Benefit Solutions For queries about pension scheme de-risking, please email DBSteam@aviva.com
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