Making a Group Income Protection claim

Once you’ve completed the claim form, a dedicated Case Manager will be assigned to the claim. They will commence the claims assessment and provide an update on the claims decision as soon as possible. Throughout the life of the claim, they’ll also consider whether rehabilitation or intervention support is needed to help the employee in any way possible.

Before you get started

Providing as much information as possible from the outset helps get the ball rolling with the claims assessment process. Here are a few things you’ll need to hand before you get started:

• The employee's contact information*
• The employee's contract of employment
• If applicable, details of the employee's absence
• The policy schedule or policy number
• Consent from your employee to share the information.

*If your employee resides outside of England, Scotland, Wales, and Northern Ireland, please call us on 0800 142 2377 for guidance on how to submit a claim. Lines are open Monday to Friday, 9.00am – 5pm. Calls may be monitored and recorded.

Don’t worry if you don’t have some answers to hand, the Case Manager will reach out to request any additional information in due course.