Wellbeing services

This service is a non-contractual benefit Aviva can change or withdraw at any time.

What is it?

Aviva Wellbeing is a lifestyle focused app which encourages positive physical, mental and financial wellbeing. The easy-to-use app provides employees with a broad range of features, activities and support material. It also syncs seamlessly with most popular apps and wearables, so your employees can view their wellbeing data in one place.

How is it helpful?

Whether your employees want to sleep more, stress less, lose weight, get fit, manage money or live healthier, Aviva Wellbeing could help them achieve lifelong change - one easy step at a time. 

The app offers access to:

Workplace challenges
Your employees can join fun workplace challenges designed for every fitness level, so they can compete against themselves and colleagues.

Personalised hints and tips
They can choose from a range of health motivations and receive hints and tips personalised to them.

Easy-to-follow action plans
Individual easy-to-follow action plans empower your employees to reach their goals.

Health-related content and recipes
Relevant and timely health-related content, plus recipes designed to support your employees on their wellbeing journeys.

Offers to reward progress
Your employees can access offers and rewards to help them stay motivated.

Track progress
Your employees can add health and wellbeing goals to track their progress over time.

How can employees get this service?

Once you’ve arranged for your business to benefit from Aviva Wellbeing, eligible members will be invited to register with the service.

If you have any questions or queries, or would like to find out more, please contact your Aviva Private Medical Insurance Account Manager. Alternatively, contact your Financial Adviser.

This service is a non-contractual benefit that could be changed or withdrawn at any time. Your eligible employees should therefore check all of the relevant Terms and Conditions that apply and the Privacy Policy – these can be viewed in-app before they sign up.

What is it?

Aviva Digital GP, provided by Square Health, is like putting a GP in your employees' pockets. It’s an app which gives your eligible employees access to the guidance they need from a private GP, with unlimited video consultations, 24/7.

How is it helpful?

Aviva Digital GP could help minimise downtime when employees need a GP consultation or are seeking medical advice, giving them swift and convenient access to GP video consultations and repeat NHS prescriptions (all NHS England exemptions accepted).

As a valuable employee benefit, Aviva Digital GP could help with the attraction and retention of staff.

When time matters, this app helps
Video consultations can help save time, with no need to visit a GP surgery. Employees could have an appointment in as little as 30 minutes and these can be booked 24/7 – most are available on the same day. Their appointment slot with their selected GP will last for up to 15 minutes.

GP choice
Employees will be offered both male and female GPs to choose from. They can also select to search for a GP whom they have seen previously via the app within the last six months – subject to availability. Additionally, they can review GP biographies and make a selection based on who best suits their needs according to the GP’s profile.

Repeat NHS prescriptions
Your can order prescribed repeat medication within the app (all NHS England exemptions accepted) and get free UK delivery.

Private prescription delivery service
Employees have the option to choose delivery of medication to their home, office or other nominated location, or they can choose to collect from their local pharmacy. Whilst the service does not charge for the provision of a private prescription, employees will need to pay the dispensing pharmacy for the cost of the medication.

Employees can add child cover
If your eligible employees have any children under 16 they can add them to their account for paediatric consultations, with a limit of up to 10 children per member.

Consultation Advice
After their GP consultation, employees will be able to see the advice they have been given and consultation history within the app.

The Aviva Digital GP service provides your eligible employees with the opportunity to consult with private GPs on a private basis GPs are registered with the General Medical Council (GMC). This is separate to services provided on the NHS. Employees may be required to pay a nominal fee for other services in the app that they may wish to use. 

How can employees get this service?

Once you’ve arranged for your business to benefit from Aviva Digital GP, eligible members will be invited to register with the service.

The service will always notify them of any fees for services available within the app prior to any charge being made. Your eligible employees are under no obligation to use these additional services. Repeat prescriptions are available in-app via NHS England rates and exemptions with free trackable UK delivery.

This service is a non-contractual benefit Aviva can change or withdraw at any time.

What is it?

Get Active supports your insured employees' wellbeing and fitness goals with savings on gym services, discounted lifestyle products and money-saving offers at over 3,500 health and fitness clubs. 

How is it helpful?

We can help your employees stay fit, happy and healthy - with discounts available from many health and fitness clubs - plus savings on at-home fitness and online workouts. 

Healthy discounts
Insured employees can make great savings on online work-outs and at-home fitness, memberships at over 3,500 UK gyms and a range of other products and services to help keep them healthy and active, indoors or out.

Helping insured employees get fitter, happier and healthier
The benefits of regular exercise - inside or outside the home - could mean a fitter, healthier and happier workforce. In turn, this could lead to increased employee engagement and productivity.

How can employees get this service?

Get Active is available free of charge to insured members. Details on how to access this service are provided in member literature.

To find out more about Get Active, please read the Terms and Conditions.

This service is a non-contractual benefit Aviva can change or withdraw at any time.

What is it?

The Aviva Line Manager Toolkit: Mental Health aims to help line managers spot the warning signs of poor mental health, identify reasonable adjustments and manage professional boundaries. It also empowers them to feel more confident in having supportive conversations with team members, so they can help address issues before they become more serious.

Mental health support from the experts

It can be helpful for workplace managers and employees to be able to spot the signs suggesting someone is struggling with their mental health. This can help to support them and the resilience of your business. Aviva's video modules are developed in partnership with mental health professionals who have a strong reputation for clinical expertise and in-depth understanding of innovative digital healthcare.

How is it helpful?

The Line Manager Toolkit consists of video modules, designed by clinicians, which can help increase awareness of employee mental wellbeing. It can be used to help your managers identify employee behaviours and implement early intervention strategies.

The content includes example scenarios, encouraging line managers to consider how to apply the offered techniques. Your managers can also 'self-serve' each module at a time that suits them and revisit any time they need to. 

Empower your line managers to spot the warning signs of poor mental health
The digital Line Manager Toolkit provides clinically underpinned bite-sized videos, designed to help your line managers identify signs and symptoms of poor mental wellbeing among team members, both in the physical and remote work environment.

More confident supportive conversations
The Toolkit can help line managers feel more confident in holding appropriate and supportive conversations with team members, so they can address mental wellbeing concerns before they become more serious.

Help support employees to stay in, or return to work successfully
Supporting an employee with poor mental health to stay in work, or managing a successful return to work after mental health leave, is critical. The Line Manager Toolkit provides key information and guidance for line managers on the adjustments and adaptations which could be made to support their team members.

Support your line managers to manage their own mental health needs
Line managers play an important role in supporting your organisation's mental health and wellbeing, but they need to look after themselves too. The Line Manager Toolkit provides staff with key information on how to manage professional boundaries while supporting their team and how to respond to their own mental health needs.

How can line managers get this service?

Details on how to access the Line Manager Toolkit are provided in the Group Administrator literature.

What is it?

The Stress Counselling helpline offers the chance to talk to trained counsellors in confidence about issues that are troubling you. It can be a good place for you to get help with personal or work-related stress issues and is available to members aged 16 or over.

Talking to trained counsellors in confidence about issues that are troubling you can be the first step in helping to work through problems and resolve them.

How is it helpful?

Stress can develop when your employees feel they are having difficulty with the demands and expectations they face. This carries risks for your business, such as increased absenteeism, lower productivity and low levels of morale.

The helpline makes it easier for employees to get confidential help as soon as possible. Early intervention helps – letting issues build over time can create bigger problems down the line.

How can employees get this service?

The Stress Counselling helpline is provided to eligible employees at no additional cost and is available to members aged 16 or over. Details on how to access this service are provided in the member literature.

For our joint protection, telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free.

This service is a non-contractual benefit Aviva can change or withdraw at any time.

What is it?

Aviva provides access to information, articles and videos that can help employers, line managers and employees manage and improve poor mental health, stress and anxiety.

How is it helpful?

Research shows that mental health in the workplace is of increasing concern for British businesses. On average, 21.1 days were lost for each person suffering from work-related stress, depression and anxiety each year¹.

The service provides online information for employers and employees looking for support with mental health.

How can employees get this service?

Access to information, articles and videos is provided to the Group Administrator and eligible employees at no additional cost. Details on how to access this service is provided within Group Administrator and member literature.

¹https://www.hse.gov.uk/statistics/dayslost.htm Contains public sector information licensed under the Open Government Licence v3.0

*These services are non-contractual benefits Aviva can change or withdraw at any time.

Dedicated Cancer Claims Team

Our Cancer Claims Team are so much more than claims consultants. They're people like you and your employees with families and loved ones. They've been specially chosen for their understanding, patience, and empathy. With regular training, they've an in-depth understanding of what it means to be living with cancer - offering so much more than just adjudicating funding requests.

Our Cancer Care Guide*

Developed in partnership with Macmillan Cancer Support, our guide makes it simple for your employees and their loved ones to find information to help make life that bit easier. It's packed full of useful tips to help them every step of the way. And, if they'd like practical advice or to talk to one of Macmillan's specialist cancer nurses, there is a helpline number for them to call

Talking Through Cancer

The Talking Through Cancer service is on hand to help your employees and their loved ones throughout the cancer journey and beyond. With a thorough knowledge of the different experiences people go through when living with cancer, the dedicated team of third party specialist cancer therapists will help both them and their loved ones work through the emotional ups-and-downs offering compassionate support and practical techniques along the way. They will help your employees feel more in control of the situation, listening and gaining a thorough  understanding of their needs, going at their pace - offering the right support, when they need it

Careology* 

At a time when life can feel overwhelming, the Careology app offers a simple way for your eligible employees to record and manage information relating to their cancer care. Whether they want to make a note of their questions, thoughts and feelings, receive reminders to take medication, or keep track of their side effects and symptoms, it holds everything securely in one place - helping them feel a little more in control

Cancer Care with Get Active*

Cancer Care with Get Active offers discounted products and services that could help your insured employees with the daily living adjustments a cancer diagnosis and treatment can bring. There are also offers on services and experiences that may enhance quality time spent with family and close friends. Whether your insured employees need to access the cancer care offers for themselves or to help support loved ones or those close to them following a cancer diagnosis, the service is available to use any time, not just during a claim.

Cancer Care with Aviva Digital GP*

Talking to a private GP about an unrelated medical condition, or symptoms that could be linked to a possible cancer diagnosis, Aviva Digital GP is there 24/7.