Aviva works with Healthcode, the UK's trusted provider of secure online billing to the private health insurance market. Invoices received electronically are processed quicker and payment is received sooner.
ePractice manager
Healthcode's online billing and practice management system links with private hospitals and medical insurers across the UK directly and securely.
For more information and to register for ePractice manager visit Healthcode or call 0330 900 4900.
Aviva Online Billing Platform
The Aviva Online Billing Platform allows you, as the Practitioner, to process your invoices electronically. The use of the new platform will ensure your invoices are promptly actioned and settled subject to our terms and conditions.
We will be happy to receive your invoices via Healthcode or the new platform moving forward. Paper invoices will no longer be accepted. We will continue to use Healthcode for remittance advice and the maintenance of your data via the Private Practice Register (PPR).
Get in touch with us
If you have a query we've not been able to answer in either our general frequently asked questions or our dedicated network frequently asked questions, please contact us by phone or email.
Phone calls may be monitored and/or recorded.
Specialist registration queries
0800 404 9418
Monday to Friday: 9:00am - 5:00pm
Alternatively, you can email us at: hcreg@aviva.com
Postal queries: Department 10, Aviva Health, Chilworth House, Hampshire Corporate Park, Eastleigh, SO53 3RY.
General enquiries
0800 158 3333
Monday to Friday: 8:00am - 6:30pm
Saturday: 8:00am - 1:00pm
For enquiries regarding a patient's claim including payment of invoices.
Fee Schedule related enquiries
0800 015 7756
Monday to Thursday: 9:00am - 5:00pm
Friday: 9:00am - 4:00pm
Alternatively, you can email us at: avivapractitioners@aviva.com
Postal queries: Department 10, Aviva Health, Chilworth House, Hampshire Corporate Park, Eastleigh, SO53 3RY.