Network frequently asked questions

See an up-to-date list of Aviva’s networks (PDF 66 KB).

We have shared our requirements for consultant inclusion within this network with the hospitals. These include training and expertise within the networked conditions, working collaboratively with hospitals, including operational processes such as billing and appointment booking, amongst other criteria.

If you are an Aviva-recognised practitioner, do get in touch with your partner hospital or get in touch with a network hospital if you wish to have practising privileges there. Please note that inclusion into the network is organised by the hospitals but inclusion needs to be agreed by both Aviva and the participating hospital.

Yes. You can still see Aviva customers if you are recognised by us. However, please note that Aviva customers will have different policies, and a significant proportion of those policies will require customers to only see consultants who are part of the Aviva networks.

Our network has been constructed through a tender process with hospitals. You need to have practising privileges with the hospital that is within our network. If you are unable to find a hospital that is local to you within the network, contact us at HCNWK@aviva.com. Please note that consultant inclusion into the network must be agreed with both Aviva and the hospital.

Aviva will be focussed on working with the selected providers for each network for the contract duration. There will be potential for new entrants when network contracts are reviewed.

Networks are our flagship initiatives embodying value-based healthcare in the private sector. As such, we will be actively promoting these networks to our customers and directing them to network providers when they contact us. Aviva customers will have different policies and, in a significant proportion of policies, customers will be required to only see consultants who are part of the Aviva networks. We require our customers to always check with us and obtain pre-authorisation before proceeding with their treatment.

For each network, we have selected the hospitals that best matched our aims across all of the following 3 elements:

1. Clinical quality, demonstrated through data transparency and commitment to collecting and sharing clinical measures;
2. Customer experience, demonstrated through services and processes designed to deliver a seamless customer journey;
3. Value for money.

Yes. This network is not designed to disrupt existing claims. However, on new claims, we will be supporting our customers to access consultants who specialise in our networked conditions to receive care within the network facilities.

There should be no material changes to how you practice clinically; Aviva will place greater focus on the clinical outcome measures you are already familiar with. There will be some operational process changes to enable ease of transaction for all parties. Please get in touch with your hospital for the specific network criteria and operational changes.

We have worked with our Network providers to ensure that processes such as referrals enable ease of transaction for all parties involved. Please get in touch with your hospital for the specific processes designed around this.

For patients treated as part of our networks, the billing will change as fees are now paid out by the hospital to you rather than through us for these patients. There is no change to patients treated outside of the network compared to your current process. It is important to note that patients treated on the network can’t be billed for shortfalls. Please get in touch with your hospital for the specific processes designed around this.