Public and Products Liability

Helping protect you and your business from liability risks

Managing public and products liability risks in your business is important. From managing the risk of injury to the public or a customer while on your premises to an injury due to your business activities or the carelessness of one of your employees. It could also include liability arising from your employees causing damage to third party property. Additionally, a product you have sold could cause injury to the purchaser or another user or damage to their property.

Did you know?

87

members of the public were killed due to work-related accidents between March 2023 - March 2024^*

£92,155,310

in consumer and business detriment was dealt with by the National Trading Standards Teams and Workstreams in 2023/2024**

Guidance to help manage public and products liability

Download our range of Loss Prevention Standards (LPS)

Inflatable Amusement Devices

Playground Equipment

Product Liabilities for Retailers

Public Liability

Snow and Ice Clearance

Tree Management - Casualty

Explore all business-related guidance

Tools and related content

Aviva Hot Work Risk Management Guidance

Aviva Slips, Trips and Falls Risk Management Guide

Claims Defensibility LPS PDF (1.8 MB)

Guidance to improve consumer product safety recalls

Our Specialist Partners to manage public and products liability

To access these solutions at preferential rates and terms, contact our Specialist Partners.

The Royal Society for the Prevention of Accidents (RoSPA)

Health and Safety Training

RoSPA offer an extensive range of safety training courses, ranging from one-day Risk Assessment training, to accredited qualifications from the National Examination Board in Occupational Safety and Health (NEBOSH). Their courses can be delivered virtually or in classroom face-to-face style in-house within your organisation.

Find out more

Explore all our business Specialist Partners

Need further help or assistance?

Call our Risk Help Line to speak to our Risk Management Solutions team for help and advice on

0345 366 6666

Opening times: Monday - Friday* 9:00am - 5:00pm

Email us at: riskadvice@aviva.com

* Excludes Bank Holidays. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. For our joint protection telephone calls may be recorded and/or monitored.

^{Contains public sector information licensed under the Open Government Licence v3.0.}

_{* RIDDOR, Work-related Fatal Injuries in Great Britain, provisional figures to be confirmed in July 2025}

^{** National Trading Standards Annual Report 2023-2024, published in May 2024}