Contact us about your home insurance
With our chatbot you’ll get:
- Round-the-clock availability
- The latest information and resources, selected by our experts
- The quickest route to a solution
For the best way to get in touch, choose from the options below
The best way to contact us depends on what policy you have. So that we can get you to the right place, please choose one of the following options.
Does your policy number start with MHO, CVH, or HOM?
Or does your quote reference start QTE?
You have Aviva Home Insurance with us – or, you are an Aviva Distinct customer.
Unless, you were previously a Barclays Home Insurance customer, and have a Flex Home or Select Home policy, visit here.
Does your policy number start with 73?
Or does your quote reference start AOQ?
You have Aviva Online or Aviva Premium Home Insurance with us. These policies are self-serve online, visit the help centre to see FAQs or to email us.
Do you have a Flex Home or Select Home policy?
If you were previously a Barclays Home Insurance customer, and have a Flex Home or Select Home policy – you’ll find support and useful information on our home hub.
Does your policy number start with MTH or AVP?
You have AvivaPlus Home Insurance with us. If you can’t make the change you need in MyAviva, it’s quick and easy to use one of our online request and enquiry forms instead.
Contact details for policy numbers starting with MHO, CVH, or HOM
Or Aviva Distinct Customers or if you have a Quote starting with QTE.
If you have a Flex Home or Select Home policy, visit here.
Download the MyAviva app
Download the MyAviva app today to manage your policies on the move, as well as discounts on selected products for existing customers.
Just a hop, skip and tap to where you want to go
View online options and contact us details
Manage your policy online with MyAviva
The fastest way to make a change to your policy. Use our self-service portal to:
- View and make changes to your policy
- Make new claims and check their status
- See your discounts
Make a request about your cover online
If you have a question about your policy, you can contact us by email and we’ll get back to you.
If your policy number starts with 73, you have an Aviva Online or Aviva Premium policy. Please visit the help centre instead.
Contact us
Get instant support
Ask our chatbot for online help or to connect with our support teams
Home Insurance
Home Emergency Cover
Aviva Distinct
How to find discounts and offers worth grabbing on to
Drop in to MyAviva
Logging in to MyAviva, your secure online account, opens the door to the latest discounts and offers available to you.
Tap open the app
The simplest way to stay close to your policy info, and any offers or discounts, is to get the MyAviva app on your phone.
Home insurance FAQs
More on protecting your abode (humble or not)
What does home insurance cover?
In most cases, your home is the most expensive purchase you will ever make. So, ensuring that everything (including the kitchen sink) is covered is important
Insuring your engagement and wedding rings
Ensure your engagement and wedding rings are insured for peace of mind and protection.
Do I need personal belongings cover?
Learn more about personal belongings cover, the handy home insurance add-on that travels with you.
Subsidence: everything you need to know
Struggling with subsidence in your home? Find out more about the signs you shouldn't ignore.
10 things you should do immediately when there’s a flood warning
When a flood warning sounds it means that flooding is expected and you need to act fast.
Storm damage cover
Broken tiles, fallen trees and water damage can all take the wind out of your sails.
How extreme temperatures can damage your property
Cracked roofs, garden fires, and overheating. Make sure your home and garden know how to handle it.
The five things you should do when your partner or adult child moves in
Sharing your home with another adult can affect bills, benefits and the amount of tax you pay.
Aviva’s Burglary Report
Give your guard dog (or cat) a break and explore how UK residents are helping to protect their home from burglars.
Garden insurance
Most standard home insurance policies include limited cover for your garden and its items at no extra cost.
Home emergency cover
Home emergency cover is a home insurance add-on which gives you extra protection for your home.
The home improvements you need to tell your insurer about (and the ones you don’t)
The home improvements you need to tell your insurer about (and the ones you don’t)
Five ways to winter-proof your property
We know it’s important to make sure our homes are ‘winter-ready’.
Insurance when moving house
When it comes to stressful experiences, moving house is up there.
How to help prevent storm damage
Keeping on top of basic home maintenance tasks can help your property withstand the worst that the British weather can throw at it.
Protect your shed from burglars
Explore our five tips to help to protect your shed or outbuilding from intruders.
Important information
For our joint protection, telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.