Contact us about your pensions and retirement
With our chatbot you’ll get:
- Round-the-clock availability
- The latest information and resources, selected by our experts
- The quickest route to a solution
Download the MyAviva app
Download the MyAviva app today to manage your policies on the move, as well as discounts on selected products for existing customers.
Find and combine your pensions
If you've lost track of your pensions, our free Find and Combine service could hunt them down. No pension is too small and we’ll check for certain benefits and fees too. Then if you like, you can bring them together. Capital at risk.
You can take care of everything yourself online
You can manage your policy – or if you’d prefer to ask us something specific, you can drop us a message. We’re waiting on the other end, ready to help.
From email enquiries to online enquiries
Choose the category that best describes your query - we'll get you the right form to fill out and you can send it back to us.
Message us directly
Peruse your policies and update your personal details in MyAviva. And if what you’re looking for isn’t there give us a wave and we’ll give you a hand.
Contact us
Get instant support
Ask our chatbot for online help or to connect with our support teams
Support with the cost of living
With the rising cost of living, we want our customers to feel supported. We've put together some practical tips and resources to help you stay on top of your finances.
Speak to the right team with our phone number finder
If you have a financial adviser you should speak to them first.
To use the phone number finder, enter your full policy number (it should be a mix of letters and numbers) and we’ll find the right number for you to call.
You can do most things online if you have an Aviva pension plan
This is only if:
- You’ve invested in a pension plan with us
- You’ve bought another retirement product directly from us.
Log in or register to get into your MyAviva account. Here, you can update your details, check product and policy info as well as get offers for our other products. If you can’t find what you need in MyAviva you can send us a message.
If you have a financial adviser please contact them first.
Pensions
Guaranteed income for life (annuity)
Flexible income (income drawdown)
Equity release
Who to contact if you bought your policy from another provider
Find the right contact number below the policy provider's name.
Friends Life
Friends Provident
AXA
Winterthur
How to find discounts and offers worth grabbing on to
Drop in to MyAviva
Logging in to MyAviva, your secure online account, opens the door to the latest discounts and offers available to you.
Tap open the app
The simplest way to stay close to your policy info, and any offers or discounts, is to get the MyAviva app on your phone.
Dig a little deeper into pensions and retirement
What is a crystallised pension?
Find out about crystallised pensions, what they are and what happens when a pension crystallises.
What is the transfer value of a pension?
Learn more about the transfer value of defined benefit and defined contribution pensions.
How do I find a lost pension?
Tracking down pensions you're missing doesn't have to take a huge chunk of time. We'll show you how easy it can be.
What is the Money Purchase Annual Allowance (MPAA)?
The Money Purchase Annual Allowance (MPAA) is a reduced annual allowance for making tax-efficient pension contributions.
Should I pay into a private pension or a savings account?
Find out more about private pensions and savings accounts and their benefits to help you save for retirement.
How does compound investing in a pension work?
Learn how compound investing works and how it can benefit your defined contribution pension.
What's pension tax relief all about?
Understand how pension tax relief works, what it's based on and the impact it has on paying into your pension.
What happens to your pension when you die?
If you’re thinking about how you can provide for your loved ones, find out if and how your pension can be passed on.
What happens to my SIPP when I die?
Find out what happens to a SIPP after death, including rules around inheritance tax.
What is a pension?
Understanding how different types of pensions work may help you decide which one (or ones) might suit you.
Can I transfer a crystallised pension?
Learn about crystallised pensions including what they are and whether they can be transferred.
Can I transfer an overseas pension to the UK?
Learn more about whether you can transfer an overseas pension to the UK.
Stop your pension from running out early
Before taking an income from your pension pot, make sure there's enough in there to see you through retirement.
Can I transfer an ISA to a SIPP?
Learn more about moving ISA funds to a SIPP for tax benefits and retirement planning.
How many SIPPs can I have?
Find out more information about the number of SIPPs you can have at any one time.
Why pay into your pension early?
Sorting out your pension may not be at the top of your to-do list. But if you get things up and running sooner, it could work out better for you later.
Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. Our opening hours may be different depending on which team you need to speak to.