Contact us
Got a query? We're here to help. Take a look at our contact numbers and opening times. If you need help and support with setting up and running your pension scheme, get in touch.
Contact us if you have any questions
About using the system for the first time
If you have issues uploading your first files or with using MyAvivaBusiness.
Monday to Friday 9:00am - 5:00pm
For our joint protection, telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free. Our opening hours may be different depending on which team you need to speak to.
About setting up payroll integration
Please contact your payroll provider as we are not able to provide detailed guidance on how their systems work.
About issues after your scheme is up and running
Queries relating to billing or regular scheme administration duties.
Monday to Friday 9:00am - 5:00pm
For our joint protection, telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free. Our opening hours may be different depending on which team you need to speak to.
About using AME:Lite
If you use our auto enrolment software and you're experiencing issues.
Monday to Friday 9:00am - 5:00pm
For our joint protection, telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free. Our opening hours may be different depending on which team you need to speak to.
Any other general queries...
If you have queries such as how to change your address or if you need to change a scheme contact, we're here to help.
Monday to Friday 8:00am – 6:00pm
For our joint protection, telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free. Our opening hours may be different depending on which team you need to speak to.
For your scheme members
Pensions Help Line
For help if your employees have any queries or need to change their home address - they will need to provide their policy number so we can access their details.
They can also contact us by post:
Aviva, PO Box 520, Surrey Street, Norwich, NR1 3WG
Monday to Friday 8:30am – 8:00pm
For our joint protection, telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free. Our opening hours may be different depending on which team you need to speak to.
Accessing MyAviva
Policy information will be sent directly to all scheme members. Members can also access their information by registering for our MyAviva online service.