We’ve partnered with SignLive
What that means
A free British Sign Language interpreter for your questions and claims, when our phonelines are open, using the SignLive app.
SignLive is a free online video interpreting service that connects you to a qualified British Sign Language (BSL) interpreter. We initially teamed up with SignLive to give Aviva and AvivaPlus car and home customers the option to get in touch using BSL. Following the successful launch of this pilot, we offer this same service across the Aviva business.
Your SignLive interpreter is the bridge between you and a member of the Aviva team so you can discuss your pension, car or home insurance claim. We can also help you with any customer service queries you may have.
Does my policy qualify for SignLive?
You can use SignLive at no extra cost if you currently hold any of these with us:
- Car insurance
- Home insurance
- Life insurance
- Health insurance
- Savings and investments
- Pensions
- Equity release
- Lifetime care
Discover all the ways to get in touch on our contact us page.
Get going in just three steps:
Download the SignLive app
Download the SignLive app on your mobile phone or tablet or connect using your web browser.
Log in
Log in using Facebook, Google, or your email address. If you’re new to the service, you’ll need to register first.
Find Aviva
Discover Aviva under the Community Directory and tap ‘call’.
This is a free service available when our phonelines are open.
For more information, visit www.signlive.co.uk.
If you trip over any technical issues when using SignLive, contact them at hello@signlive.co.uk.
When our phonelines are open
New car insurance claims
Lines are open 24 hours a day, 7 days a week
Existing car insurance claims
Monday to Friday: 9:00am - 5:00pm
Car insurance customer service
Monday to Friday: 8:00am - 6:00pm
Saturday: 9:00am - 3:00pm
Sunday: 10:00am - 2:00pm
Bank holidays: 10:00am - 4:00pm
Please note: our opening hours may vary in the days and weeks ahead ^
New home insurance claims
Lines are open 24 hours a day, 7 days a week
Existing home insurance claims
Monday to Friday: 9:00am - 5:00pm
Aviva Home customer service
Monday to Friday: 8:00am - 6:00pm
Saturday: 9:00am - 3:00pm
Sunday: 10:00am - 2:00pm
Bank holidays: 10:00am - 4:00pm
Please note: our opening hours may vary in the days and weeks ahead ^
Pensions
0800 046 6277
Monday to Friday: 8:30am - 5:00pm
Individual protection
0800 015 1142
Monday to Friday: 8:00am - 6:00pm
Group protection
0800 015 7523
Monday to Friday: 9:00am - 5:00pm
Equity release
0800 158 4177
Monday to Friday: 9:00am - 5:00pm
Health
0800 068 5821
Monday to Friday: 8:00am - 6:30pm
Saturday: 9:00am - 1:00pm
Important information
^ For our joint protection, telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
Contact us
Find out how to get in touch with us if you’re looking for help or support.
Accessibility
Whatever your needs, we want to make it as simple as possible for you to use our website and services. Take a look at our accessibility options here.
Get the SignLive app
Download the SignLive app from the App Store or Google play. Simply connect with us once it’s set up.