Do I need to take my car to one of your approved repairers in the event of a claim?

Aviva has a network of approved repairers who guarantee any work done on your vehicle for three years, or as long as you insure your vehicle with us, whichever is greater.

We will provide a lifetime guarantee on repair quality carried out on your vehicle by our approved repairer for as long as you own your vehicle. Repair quality means bodywork repairs, paint repairs and workmanship which is the work carried out by skilled technicians. All parts fitted to your vehicle by our approved repairer will be covered for the duration of the guarantee provided by the part manufacturer/supplier.

If you decide to use a repairer that is not approved by Aviva an additional excess of £200 will apply in addition to any other excesses under your policy.

Aviva will need to visit the repairer to inspect and authorise the repair. No courtesy car will be provided by Aviva and the quality of repair can not be guaranteed.