Manage your money on the move with MyAviva
- Update your details and view documents
- Control your pension funds and investments
- Get discounts on other products
You can take care of everything yourself online
You can manage your policy – or if you’d prefer to ask us something specific, you can drop us a message. We’re waiting on the other end, ready to help.
From email enquiries to online enquiries
Choose the category that best describes your query - we'll get you the right form to fill out and you can send it back to us.
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Peruse your policies and update your personal details in MyAviva. And if what you’re looking for isn’t there give us a wave and we’ll give you a hand.
Pensions and retirement
Get support straight away
Support with the cost of living
With the rising cost of living, we want our customers to feel supported. We've put together some practical tips and resources to help you stay on top of your finances.
Speak to the right team with our phone number finder
If you have a financial adviser you should speak to them first.
To use the phone number finder, enter your full policy number (it should be a mix of letters and numbers) and we’ll find the right number for you to call.
You can do most things online if you have an Aviva pension plan
This is only if:
- You’ve invested in a pension plan with us
- You’ve bought another retirement product directly from us.
Log in or register to get into your MyAviva account. Here, you can update your details, check product and policy info as well as get offers for our other products. If you can’t find what you need in MyAviva you can send us a message.
If you have a financial adviser please contact them first.
Pensions
Guaranteed income for life (annuity)
Flexible income (income drawdown)
Equity release
Who to contact if you bought your policy from another provider
Find the right contact number below the policy provider's name.
Friends Life
Friends Provident
AXA
Winterthur
How to find discounts and offers worth grabbing on to
Drop in to MyAviva
Logging in to MyAviva, your secure online account, opens the door to the latest discounts and offers available to you.
Tap open the app
The simplest way to stay close to your policy info, and any offers or discounts, is to get the MyAviva app on your phone.
Dig a little deeper into pensions and retirement
Bonus pension sacrifice: paying your bonus into your pension
Bonus pension sacrifice is when you pay all or some of your bonus into your pension plan. Find out more here.
My pension is losing money. What should I do?
If your pension is losing money, understanding how pension investments work can help ease your fears.
Annuity vs drawdown – two ways to take your pension money
When approaching retirement one of your main decisions will be how to take money from your pension. Explore the differences between drawdown and annuity here.
Enhanced annuity – What they are and how to get one?
An enhanced annuity could be a way to boost your retirement income, this article talks abut how you may be eligible for more than you think at retirement, and exactly how to check.
What is an annuity?
An annuity converts your savings or pension pot into a low risk guaranteed income for your retirement. See how annuities work, and if it could be right for you.
Getting your house in order before you die
Sorting out the important things before you die can help your loved ones cope. Just follow our simple guide.
Tax relief, allowances, and SIPPs
We’ll get you up to speed on allowances and tax rules that could boost your pension pot
What to do when someone dies
Working out what to do and who you need to tell when someone dies can be overwhelming. These are some of essential arrangements and notifications to make.
6 stepping stones to help you cross the gender pension gap
The gender pension gap is the difference in pension income that different genders will get in retirement. See 6 steps that you could take to close this gap.
Checking your National Insurance record for gaps
Discover how you can close the gap if you have missed contributions.
Mind the (pension) gap
If you’re worried about gaps in your private or state pension contributions, we’ve got some tips that will keep your pension pot topped up. Find out more here.
What’s a SIPP (Self-Invested Personal Pension)?
A SIPP is a type of personal pension where the investment decisions belong to you. You decide how and where your money is invested from a wide range of options.
How annuity rates are calculated
Annuities give you a guaranteed income for the rest of your life. But exactly how much could you get?
How do I set up a future for my grandkids?
Leaving your grandkids something could give you the satisfaction of knowing you’ve given them – and your children – a helping hand.
Should I pay extra into my workplace pension?
Things to think about when deciding whether to make additional payments into a workplace or a personal pension.
Stop your pension from running out early
Before taking an income from your pension pot, make sure there's enough in there to see you through retirement.
Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. Our opening hours may be different depending on which team you need to speak to.