Make a claim

• Tell us you need to make a claim for critical illness, terminal illness or total permanent disability by phone or online, so we can get the process under way.
• We’ll take the details of your claim over the phone at a time and day that suits you. Or we can send a claim form for you to complete and return, if you prefer. 
• Once we’ve collected the information we need, we’ll get in touch to explain what happens next. 
• If your claim is successful, we'll usually pay out within five working days. If we can't pay out, we'll explain why.

It’s easy to start a critical illness cover claim – just call us or fill in our online form.

To speed things up, try to have this information ready before you start:

• your contact details
• basic information about your condition 
• the policy number
• your GP’s contact details.

If you bought your policy from us, here’s the number to call if you want to make a claim over the phone:

The number you need to call is under the provider's name: