Make a claim on MyAviva
You can make a claim on your health insurance policy by following 3 simple steps.
1. Speak to a GP
You can do this either in person or virtually through the Aviva Digital GP app‡. If they want you to see a specialist, tell them you’ve got health insurance with us. It’s simpler to ask your GP for an open referral, so we can help you find the best facility and consultant covered by your policy.
‡ This service is non-contractual and can be changed or withdrawn at any time.
2. Make a claim
If you’re making a claim for yourself, you can submit your details on MyAviva in under 10 minutes. MyAviva will let you keep track of any excesses, outpatient benefits, and authorised treatments.
3. Start your treatment
Once you’ve had the care you need, we’ll settle the bills we’ve authorised directly with your provider – so you don’t have to worry. If you need any further treatment, you’ll need to let us know.
Make a claim on MyAviva
Using MyAviva is the fastest way to make a claim. You'll be able to view progress and make updates whenever you need.
Use our chatbot to help you make a health claim
Claim using our online forms
If you’re claiming for somebody else, you can do that here.
Health insurance claims FAQs
Can I see if my symptoms are covered before I make a claim?
What is my excess and outpatient benefits?
Why can’t I see my claim online?
How do I close my claim?
Need to speak to someone?
MyAviva is the easiest and quickest way to make a claim for yourself, but if you're struggling with this or our online forms, give us a call.
Phoning in the UK
0800 068 5821
International assistance line
+44 238 037 1994
Monday to Friday: 8:00am - 6:30pm
Saturday: 9:00am - 1:00pm
Sunday: Closed
Calls may be monitored or recorded. Calls to 0800 numbers from UK landlines and mobiles are free. Our opening hours may be different depending on which team you need to speak to.
You can find independent information about private consultants and hospitals, including costs and quality of care, from the Private Healthcare Information Network: www.phin.org.uk.
