Income protection claims
Making an income protection claim
If something happens, we’re here for you. You can start your claim online or give us a call – whichever’s easier for you.
We’ll take a look at your claim and do our best to support you while you get better and back to work. To get started, we’ll need to have a chat with you about your job and the injury, illness, or condition that’s stopping you from working.
You can help us process your claim as quickly as possible by making sure you have a few things to hand:
- your name and contact details
- your policy number
- your condition or symptoms
- your occupation
- proof of your before-tax annual salary
- your GP’s contact details
More than just a payout
There’s more to us than helping to pay your bills while you can’t work — we’ll also connect you with experts who’ll be with you on your path to recovery.
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Rehabilitation case managers
They’re trained in counselling and work rehabilitation, and they’ll be there to give you advice and emotional support as you get back to your best.
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Specialist clinicians
The type of help you need is going to depend on your condition. From physiotherapists to mental health nurses, and orthopaedics to oncology, your case manager will work with our specialists to tailor your rehabilitation to your needs.
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Vocational rehabilitation consultants
Our Certified Disability Management Professionals will visit your home and, if necessary, your workplace so they can understand exactly what kind of support you need.
Already have income protection insurance with us?
Contact us
We’re always here to support you — if something happens, let us know as soon as you can.
Or call us on
0800 158 3105
Monday to Friday: 8:30am - 5:00pm
Weekends Closed
Calls to 0800 numbers are free from UK landlines and mobiles. To protect us all, calls may be recorded and monitored. Our opening hours may be different depending on which team you need to speak to.
If you bought your policy with another provider
You might have a policy that you bought with another insurer. If so, the contact details in this section should help you start your claim.
Calls to 0800 numbers are free from UK landlines and mobiles. Calls to other numbers, including those beginning 01, 0208 and 0345 may be subject to charges. To protect us all, calls may be recorded and monitored.
Friends Provident
Bupa Health Insurance or Friends Life
AXA
AXA Sunlife Direct
Winterthur
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