Aviva Online and Aviva Premium help and support
You're in control with Aviva Online and Aviva Premium
It’s quick and easy to manage your cover and you’ll find everything in MyAviva, your online portal.
And, because you manage your own policy, there are no admin fees unless you cancel.
Aviva Online and Aviva Premium is an online policy with no call centre support unless you need to make a new claim.
Manage your cover with MyAviva
Here you can make a claim, renew your policy, check your documents, update your details and address, add a vehicle and new driver, change your cover, and more. Don’t worry if you’re not registered, it only takes a few minutes.
Stuck on something? Try our Help Centre
Aviva Online and Aviva Premium Help Centre
If your policy number starts with "72" or "73", use our dedicated Help Centre for Aviva Online and Aviva Premium customers.
Here you'll find frequently asked questions and information on how to manage your policy online.
What if my policy starts with something else?
Policy numbers starting with MHO, CVH or HOM
You have Aviva Home Insurance.
Check out our home enquiries pages to find out how to claim, how to manage your policy online, and find the different ways to contact us.
Policy numbers starting with MMV, MOT, MMO, CVM, HPI, VAN or BRK
You have Aviva Motor Insurance.
Check out our motor email enquiries pages to find out how to claim, manage your policy online and find the different ways to contact us.
Policy numbers starting with AZC
You have Aviva Zero Car Insurance.
Please use the Aviva Zero Help Centre where you'll find information on how to log into Zero, how to claim, managing your policy online and frequently asked questions.