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We'll aim to get back to you within 5 working days. If your query is urgent or a change needs to be made to a policy within five working days give us a call. Some policy changes can also be made via MyAviva.
Direct customers
If you took out your health insurance policy directly from us, and your policy number starts with 0, 1, 2, 3 or 4.
Corporate workplace employees
If you have health insurance through your corporate company, and your policy number starts with 95, 96 or 98.