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Find the right path for your questions
If you need to chat to someone about your product, the route you’ll take depends on who you bought your policy with.
I bought my policy with Aviva
Choose your type of policy and discover the answers to lots of common questions – as well as how to get in touch with us.
Aviva Stocks & Shares ISA
Manage your plan online
Check your ISA value
Switch funds and see performance
See your transaction history
Make additional contributions
Take money out when needed or set up regular withdrawals
Aviva Investor ISA and Collective Investment customer service
0800 051 2003
Monday to Friday: 8:30am - 5:30pm
Weekends and bank holidays: Closed
NOTE: You may have invested directly with Aviva Investors in an ISA or collective investment (OEIC / ICVC or Unit Trust). Aviva Investors client reference numbers are in the format 0000xxxxxx, where x represents numbers. More details on Aviva Investors products, including contact details, can be found on the Aviva Investors website.
Investment bonds
Manage your plan online
Withdraw money from your bond
Check your bond value
See your transaction history
View your documents
Get great offers on our products
You may need your policy number if you’ve never accessed your account before.
You may need your policy number if you’ve never accessed your account before.
Bought your policy with another provider? You can also find contact details here.
Endowments customer service
0800 953 1777
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
Write to us: Aviva PO Box 520 Norwich NR1 3WG
Wealthify
Wealthify customer service
0800 802 1800
Monday to Friday: 8:00am - 6:30pm
Saturday: 9:00am - 12:30pm
Sunday and bank holidays: Closed
I bought my policy with another provider
Choose your provider and discover how to get in touch with them.
Friends Life
If your policy number starts with a 2, 4, 5, 6 or 8:
UK
0345 732 2223
Monday to Friday: 8:00am - 8:00pm
Weekends and bank holidays: Closed
Abroad
+44 1179 893 000
Monday to Friday: 8:00am - 8:00pm
Weekends and bank holidays: Closed
You can also use our online form to send us your queries and complaints.
You can also write to us at: Aviva Centre PO Box 582 Bristol BS34 9FX
If your policy number starts with 200:
UK
0345 603 3419
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
Abroad
+44 1179 899 000
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
You can also use our online form to send us your queries and complaints.
You can also write to us at: Aviva Centre PO Box 582 Bristol BS34 9FX
If you have a Wealth Solutions Bond:
UK
0345 602 9199
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
Abroad
+44 1392 842 244
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
You can also use our online form to send us your queries and complaints.
You can also write to us at: Aviva Centre PO Box 1550 Salisbury Wiltshire SP1 2TW
If you have a Protected Investment Portfolio Bond:
UK
0345 602 9199
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
Abroad
+44 1392 842 244
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
You can also use our online form to send us your queries and complaints.
You can also write to us at: Aviva PO Box 1550 Salisbury Wiltshire SP1 2TW
Friends Provident
UK
0345 602 9199
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
Abroad
+44 1179 899 000
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
You can also use our online form to send us your queries and complaints.
You can also write to us at:
Aviva PO Box 1550 Salisbury Wiltshire SP1 2TW
AXA
If your policy number starts with 200:
UK
0345 603 3419
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
Abroad
+44 1179 899 000
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
You can also use our online form to send us your queries and complaints.
You can also write to us at: Aviva PO Box 582 Bristol BS34 9FX
If your policy number starts with a 3, 4, 5, 6 or 8:
UK
0345 366 1645
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
Abroad
+44 1179 899 000
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
You can also use our online form to send us your queries and complaints.
You can also write to us at: Aviva Centre PO Box 582 Bristol BS34 9FX
If your policy number starts with CC, CF, CG, PSB or MLC:
UK
0345 070 7099
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
Abroad
+44 1708 678 294
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
You can also use our online form to send us your queries and complaints.
You can also write to us at: Aviva Centre PO Box 2617 Romford RM1 3WF
If your policy number starts with DE:
UK
01732 425 380
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
Abroad
+44 173 242 5380
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
You can also write to us at: Aviva (ALI dept) PO Box 582 Bristol BS34 9FX
If your policy number starts with a 2, 4, 5, 6 or 8:
UK
0345 732 2223
Monday to Friday: 8:00am - 8:00pm
Weekends and bank holidays: Closed
Abroad
+44 1179 899 000
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
You can also use our online form to send us your queries and complaints.
You can also write to us at: Aviva Centre PO Box 582 Bristol BS34 9FX
Winterthur
If you have a Winterthur Individual policy:
UK
0345 304 0401
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
Abroad
+44 1179 899 000
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
You can also use our online form to send us your queries and complaints.
You can also write to us at: Aviva PO Box 529 Bristol BS34 9DG
Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
Aviva Insurance Limited
Registered in Scotland No 2116. Aviva, Pitheavlis, Perth PH2 0NH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 202153.
