I want to cancel my policy

Fill in our form so we can help

Before you fill out our form, please make sure you read the below information.

We can only accept online instructions to cancel a policy from the policyholder(s).

To make sure your data is protected, we may use outside agencies to check your identity. You can find more information about how we use your personal data in our Privacy Policy.

If you're acting under a Power of Attorney, or are a financial adviser, please call us and we'll take you through the cancellation process.

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Your details

If you’d like to cancel more than one policy, please fill in a separate form for each policy you wish to cancel.

If the email address you have provided isn’t the one we hold on our records we will get in touch with you by phone or post

Search for the address by entering the postcode. The postcode should be in Great Britain, Northern Ireland, Isle of Man or Channel Islands.

Please enter the date in the format dd/mm/yyyy

Your request to cancel

It’s a good idea to speak to your financial adviser before you cancel your policy. If you need financial advice before you cancel but don’t have a financial adviser, you can find one at https://www.unbiased.co.uk/

Have you spoken to your financial adviser?
Is the policy start date within the last 30 days?

Starting from the date you get your policy schedule, or the day we confirm when your policy will start (whichever is later), you have 30 days to change your mind. If you cancel within this period, we’ll refund any premiums you’ve paid. If you are cancelling after 30 day’s you won’t get any money back.

Joint policies

Is the policy held jointly?
If yes, does the other policyholder reside at the address outlined above?

If you are the sole policyholder, select 'N/A – one policyholder'.

If you are cancelling your policy due to a separation, please be aware cancellation isn't your only option. Give us a call and we can talk through your options.

Is this policy held in Trust?

A trust is a legal agreement that allows you to ‘give away’ something of value, like the pay out from Life Insurance policies/products, without losing full control over it.

People who manage a trust are called trustees.

The trustees become legally responsible for the trust and they should manage it in line with the trust’s rules.

By placing your life insurance policy in a trust, you can choose who you want to receive the money from any pay out, and who manages the trust after you die.

If your policy is under trust, this means the trustees are legal owners of the policy. We'll need you to confirm that all the trustees know you're cancelling this policy and that you've got the authority to act on behalf of them. You can do this via the declaration at the bottom of this form.

If you’re cancelling because you can’t afford it right now, you might be able to take a break from your payments and catch up with them later. We call this a payment deferral. It allows you to pause your payments but still keep your policy benefits and the same level of cover. Have a look at monthly payment deferrals to see if you’re eligible to defer your payments if you need to.

Important information

Please note your policy will be cancelled immediately. If your payment is due to be taken in the next few working days, you'll need to cancel the payment directly with the bank to avoid any more money being taken.

Customer declaration

Please tick the box to confirm you have read the information provided by Aviva about cancellation and the options available to you

Expand the ‘Show more’ below to see a reminder of the cancellation information...

It’s important to know that cancelling completely isn’t your only option. There are a few other things you can do to make sure your cover works for you.

You should explore all your options before you cancel, because if you need to take out a new policy later on, the cover could be more expensive as you age or your health has changed.

It’s a good idea to speak to a financial adviser first to double check it’s the right thing to do – and if you don’t have one, you can find one at https://www.unbiased.co.uk/ – a financial adviser will be able to help you get the details you need to make an informed decision and can talk you through your other options so that whatever happens, you’re protected. 

If you’ve thought about your options and definitely want to cancel, please continue. We’ll get the ball rolling, and if you change your mind afterwards and want to keep your cover, that’s totally fine. As long as you let us know within 30 days, we should be able to restore it. We won’t charge you anything to do this, as long as nothing’s happened during that time that you could have claimed for and you pay any outstanding premiums.

Please tick this box to confirm you are aware of the importance of seeking financial advice before requesting the cancellation of this policy
Please tick this box to confirm you have the authority to request the cancellation of this policy

Please enter the date in the format dd/mm/yyyy

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