We're sorry to see you go
You must read the below cancellation terms before completing the form to request cancellation.
When you ask us to cancel a policy on a given date, your insurance for all vehicles covered on that policy will finish on that day. This means that if you ask to cancel on the 3rd of the month, your insurance for all vehicles will finish at 23:59 on the 2nd and you'll no longer be insured on the 3rd.
Please check your final payment has been collected, prior to cancelling your Direct Debit. We apply for a payment 3 days before the collection date and it usually takes up to 3 working days to be notified by the bank of whether or not a Direct Debit payment has been successful.
If you're looking to cancel your policy midterm before its renewal date, please use our cancel policy before renewal form.
In some cases, you don't need to cancel and just need to use a different form.
- If you are cancelling the policy due to the policyholder passing away, please inform us here
- If you're moving home, use our change of address form
- If you're looking to add, remove or replace a vehicle, use our vehicle change forms
- To add or remove drivers, use our driver change forms.
Aviva Online and Aviva Premium customers
If your policy number starts with ‘72’ or ‘73’, please visit Aviva Online and Aviva Premium help and support instead of using the form below.
AvivaPlus customers
If your policy number starts with ‘MTM’ or ‘AVP’, please use this form instead of the one below.