For the best way to get in touch, choose from the options below
The best way to contact us depends on what policy you have. So that we can get you to the right place, please choose one of the following options.
Policy numbers starting with MMV, MOT, MMO, CVM, HPI, VAN or BRK
Or, for quote references starting QTE
Or, for Aviva Distinct customers
Check out MyAviva to manage your policy online and find the different ways to contact us.
Policy numbers starting with 72
Or, for quote references starting AOQ
Aviva Online and Aviva Premium policies are self-serve online, visit the Aviva Online Help Centre to view frequently asked questions or to email us.
If we have contacted you asking you to provide an alternative email address please complete our provide alternative email address form.
For all other help, please use the help centre button below.
Policy numbers starting with AZC
Aviva Zero customers, please use the Aviva Zero Help Centre where you'll find how to log into Zero, how to claim, manage your policy, frequently asked questions and customer support.
Policy numbers starting MTM or AVP?
You have AvivaPlus car insurance with us. If you can’t make the change you need in MyAviva, it’s quick and easy to use one of our online request and enquiry forms instead.
Just a hop, skip and tap to where you want to go
Contact details for policy numbers starting with MMV, MOT, MMO, CVM, HPI, VAN or BRK
Or, for quote references starting QTE
Or, for Aviva Distinct customers
Download the MyAviva app
Download the MyAviva app today to manage your policies on the move, as well as discounts on selected products for existing customers.
View online options and contact us details
Make a request about your cover online
If you can’t make the change you need in MyAviva, it’s quick and easy to use one of our online request and enquiry forms instead.
Ask about your renewal, add or remove a vehicle or driver, request copies of policy documents, make general enquiries and more.
Send us proof of your No Claim Discount
If we’ve asked you for proof of your No Claim Discount from your previous insurer, you can upload it in MyAviva.
Alternatively, you can write to us at:
NCD Validation Team
PO Box 3445
Norwich
NR1 3GS
Contact us
Get instant support
Ask our chatbot for online help or to connect with our support teams
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Aviva Distinct
How to find discounts and offers worth grabbing on to
Drop in to MyAviva
Logging in to MyAviva, your secure online account, opens the door to the latest discounts and offers available to you.
Tap open the app
The simplest way to stay close to your policy info, and any offers or discounts, is to get the MyAviva app on your phone.
Motor insurance FAQs
Tips and guides about your cover – and driving in general
Car insurance groups explained
Take a look at our guide to how your car’s insurance group is decided and how it affects your insurance premium.
Driving after 70: what you need to know
Once you reach 70, you'll need to renew your driving licence every three years. Here's our guide to how to renew your licence and staying on the road.
Calculate your annual mileage for car insurance
Understanding and accurately estimating your annual mileage is crucial for determining your car insurance premium, as it impacts the cost and validity of your coverage.
Winter is coming: 37 million car owners admit to making costly car mistakes
Winter is coming: 37 million car owners admit to making costly car mistakes
Car insurance for additional drivers
Learn more about how to add another driver to your car insurance policy
Comprehensive car insurance
Car insurance can't stop bumps from happening, but it can help you navigate them smoothly.
Cancelling your car insurance - what you should know
Discover what you need to be aware of when cancelling your car insurance.
Windscreen Cover Explained
As cars become more sophisticated, windscreen replacement or repair costs are increasing.
Motor legal protection
Find out how motor legal protection could cushion the impact of legal costs.
Driving with a medical condition
What the DVLA need to know and how it affects your car insurance.
What to do after a car accident
We’re here to guide you through what you need to do immediately after a road traffic accident.
Where should I park my car overnight?
Learn about how you can safely park overnight and find out how where you park can impact your car insurance.
Can a car dash cam help with insurance claims?
You’ve been in a car accident and it wasn’t your fault. But can you prove that?
Car warranties explained
Here’s a guide to different types of car warranties and how they work
Courtesy car cover explained
You should always do thorough research to know what's covered before driving a courtesy car.
Why does my car alarm keep going off?
Find out why your car alarm may be driving you bonkers and how to improve your car’s safety.
Important information
For our joint protection, telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.