Contact us about your pensions and retirement

With our chatbot you’ll get:

  • Round-the-clock availability
  • The latest information and resources, selected by our experts
  • The quickest route to a solution

Download the MyAviva app

Download the MyAviva app today to manage your policies on the move, as well as discounts on selected products for existing customers.

Download the MyAviva app

Find and combine your pensions

If you've lost track of your pensions, our free Find and Combine service could hunt them down. No pension is too small and we’ll check for certain benefits and fees too. Then if you like, you can bring them together. Capital at risk.

You can take care of everything yourself online

You can manage your policy – or if you’d prefer to ask us something specific, you can drop us a message. We’re waiting on the other end, ready to help.

From email enquiries to online enquiries

Choose the category that best describes your query - we'll get you the right form to fill out and you can send it back to us.

Message us directly

Peruse your policies and update your personal details in MyAviva. And if what you’re looking for isn’t there give us a wave and we’ll give you a hand.

Contact us

Get instant support

Ask our chatbot for online help or to connect with our support teams

Support with the cost of living

With the rising cost of living, we want our customers to feel supported. We've put together some practical tips and resources to help you stay on top of your finances.

Speak to the right team with our phone number finder

If you have a financial adviser you should speak to them first.

To use the phone number finder, enter your full policy number (it should be a mix of letters and numbers) and we’ll find the right number for you to call.

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You can do most things online if you have an Aviva pension plan

This is only if:

  • You’ve invested in a pension plan with us
  • You’ve bought another retirement product directly from us.

Log in or register to get into your MyAviva account. Here, you can update your details, check product and policy info as well as get offers for our other products. If you can’t find what you need in MyAviva you can send us a message.

If you have a financial adviser please contact them first.

Pensions

Guaranteed income for life (annuity)

Flexible income (income drawdown)

Equity release

Who to contact if you bought your policy from another provider

Find the right contact number below the policy provider's name.

Friends Life

Friends Provident

AXA

Winterthur

How to find discounts and offers worth grabbing on to

Drop in to MyAviva

Logging in to MyAviva, your secure online account, opens the door to the latest discounts and offers available to you.

Tap open the app

The simplest way to stay close to your policy info, and any offers or discounts, is to get the MyAviva app on your phone.

Dig a little deeper into pensions and retirement

Wise words from the over 50s

Retirement may seem far off, but starting to save early could be key.

Can an employer contribute into a self-invested personal pension (SIPP)?

Discover how paying into your pension, like a SIPP, can help you plan for a restful retirement and find out if your employer can contribute, too.

SIPP withdrawal rules explained

From early withdrawal rules to tax implications, get your questions on SIPP withdrawal rules explained.

Annuity glossary - explaining the jargon

The language of annuities can be confusing, so here's a simple guide to some of the key terms.

SIPP vs other types of personal pension - what's the difference?

Pensions come in all shapes and sizes, there's no one size fits all option. We explore the differences between a SIPP and other personal pensions below.

Pensions jargon buster

Knowing the meaning behind technical pension terms may help you make more informed decisions when it comes to retirement planning.

What is a crystallised pension?

Find out about crystallised pensions, what they are and what happens when a pension crystallises.

What is the transfer value of a pension?

Learn more about the transfer value of defined benefit and defined contribution pensions.

How do I find a lost pension?

Tracking down pensions you're missing doesn't have to take a huge chunk of time. We'll show you how easy it can be.

What is the Money Purchase Annual Allowance (MPAA)?

The Money Purchase Annual Allowance (MPAA) is a reduced annual allowance for making tax-efficient pension contributions.

Should I pay into a private pension or a savings account?

Find out more about private pensions and savings accounts and their benefits to help you save for retirement.

How does compound investing in a pension work?

Learn how compound investing works and how it can benefit your defined contribution pension.

What's pension tax relief all about?

Understand how pension tax relief works, what it's based on and the impact it has on paying into your pension.

What happens to your pension when you die?

If you’re thinking about how you can provide for your loved ones, find out if and how your pension can be passed on.

What happens to my SIPP when I die?

Find out what happens to a SIPP after death, including rules around inheritance tax.

What is a pension?

Understanding how different types of pensions work may help you decide which one (or ones) might suit you.

Important information

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. Our opening hours may be different depending on which team you need to speak to.