Contact us about your pensions and retirement
With our chatbot you’ll get:
- Round-the-clock availability
- The latest information and resources, selected by our experts
- The quickest route to a solution
Download the MyAviva app
Download the MyAviva app today to manage your policies on the move, as well as discounts on selected products for existing customers.
Find and combine your pensions
If you've lost track of your pensions, our free Find and Combine service could hunt them down. No pension is too small and we’ll check for certain benefits and fees too. Then if you like, you can bring them together. Capital at risk.
You can take care of everything yourself online
You can manage your policy – or if you’d prefer to ask us something specific, you can drop us a message. We’re waiting on the other end, ready to help.
From email enquiries to online enquiries
Choose the category that best describes your query - we'll get you the right form to fill out and you can send it back to us.
Message us directly
Peruse your policies and update your personal details in MyAviva. And if what you’re looking for isn’t there give us a wave and we’ll give you a hand.
Contact us
Get instant support
Ask our chatbot for online help or to connect with our support teams
Support with the cost of living
With the rising cost of living, we want our customers to feel supported. We've put together some practical tips and resources to help you stay on top of your finances.
Speak to the right team with our phone number finder
If you have a financial adviser you should speak to them first.
To use the phone number finder, enter your full policy number (it should be a mix of letters and numbers) and we’ll find the right number for you to call.
You can do most things online if you have an Aviva pension plan
This is only if:
- You’ve invested in a pension plan with us
- You’ve bought another retirement product directly from us.
Log in or register to get into your MyAviva account. Here, you can update your details, check product and policy info as well as get offers for our other products. If you can’t find what you need in MyAviva you can send us a message.
If you have a financial adviser please contact them first.
Pensions
Guaranteed income for life (annuity)
Flexible income (income drawdown)
Equity release
Who to contact if you bought your policy from another provider
Find the right contact number below the policy provider's name.
Friends Life
Friends Provident
AXA
Winterthur
How to find discounts and offers worth grabbing on to
Drop in to MyAviva
Logging in to MyAviva, your secure online account, opens the door to the latest discounts and offers available to you.
Tap open the app
The simplest way to stay close to your policy info, and any offers or discounts, is to get the MyAviva app on your phone.
Dig a little deeper into pensions and retirement
Budgeting for retirement
See how you can make your pension money go further so you can get the retirement you've planned for.
How do I find a lost pension?
Tracking down pensions you're missing doesn't have to take a huge chunk of time. We'll show you how easy it can be.
Getting your house in order before you die
Sorting out the important things before you die can help your loved ones cope. Just follow our simple guide.
What to do when someone dies
Working out what to do and who you need to tell when someone dies can be overwhelming. These are some of essential arrangements and notifications to make.
How do I set up a future for my grandkids?
Leaving your grandkids something could give you the satisfaction of knowing you’ve given them – and your children – a helping hand.
Add a beneficiary to your pension
See what you can do to help your pension money go to the right person - in case you're not here.
Taking part of your pension
There are a few different ways to take your money as you approach retirement. See your options on withdrawing part of your pension money.
Flexible pension withdrawals: 7 factors to consider
With greater flexibility over our pension savings in retirement, there’s more to consider before making one of the biggest financial decisions of your life.
Things to consider to make your pension last
How to make your retirement savings last a lifetime when taking a flexible income using drawdown.
How long will retirement be?
It's difficult to know for definite. But there are things you can think about to help you plan more effectively.
Pensions jargon buster
Knowing the meaning behind technical pension terms may help you make more informed decisions when it comes to retirement planning.
Why pay into your pension early?
Sorting out your pension may not be at the top of your to-do list. But if you get things up and running sooner, it could work out better for you later.
Six simple tricks to help you boost your pension
Giving your pension savings a little push can make a big difference. So take a look at our six tricks which could give it that boost.
Taking all your pension in cash
See the impact of withdrawing your pension money as one lump sum – and what you can do instead.
Take control of retirement planning
When it comes to your retirement plans, knowing what to do first can be a challenge. So let us give you a hand – our six-point checklist is a good place to start.
Leave your money where it is for now
Not touching your money right away could make a difference to the size of your pension pot.
Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. Our opening hours may be different depending on which team you need to speak to.