Our COVID-19 Pledge
During coronavirus back in March 2020, there was extreme pressure put on the NHS and as a result many private hospitals supported their capacity with NHS patients. This impacted the availability and accessibility of private healthcare. As a result this may have affected your health insurance policy. That’s why we pledged to give back to our customers who were affected during this period.
- All consumer and SME UK PIMI customers who paid for cover over the period 1 March 2020 to 31 March 2021 are eligible for the pledge, even if they no longer hold a policy with Aviva. We committed to returning the difference in claims, if portfolio claims overall were lower than planned. This calculation was independently reviewed by a third party.
- For our large corporate PMI customers, we apply the same overall commitment and principles. However, due to the more complex nature of our corporate health products, we assess each case individually.
We have now tried to contact all customers who were affected. If you held a policy with us from 1 March 2020 to 31 March 2021, and think you may be entitled to a payment, but haven't received one, please contact us and we can investigate this for you.
We’re here to help
If you'd like further information on out COVID-19 Pledge payments, you can email us at Directhealthadmin@aviva.com.
If you'd prefer to speak to someone, you can reach our customer team on 0800 051 1530.
Calls may be monitored and/or recorded. Calls to 0800 numbers from UK landlines and mobiles are free.
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