Managing your policies

Stay on top of the details you need

Turn rummaging through paperwork into a distant memory thanks to your secure online account, MyAviva. Once you log in online or through the app, you can see your details and make certain changes too.

Any policy, plan or investment you can manage through MyAviva should appear there without you having to do a thing. You’ll have to register first to set up your account and password. And to keep you and your money safe, there may be an extra layer of security to start off. For example, you might need to ‘unlock’ your pension using extra identification – you’ll see how to do this when you log in.

What you can do in MyAviva

Here's a snapshot of how MyAviva can put power at your fingertips for the different types of insurance and investments you might have with us.

Home, motor and travel insurance

This includes car, van and travel insurance you’ve taken out directly with us. The type of things you can do in MyAviva are:

See your policy and documents
Make a claim
Add or remove any optional add-ons
Renew your cover without making any changes
Update your details (home and motor)

When you might need extra help

If you have AvivaPlus insurance, you didn’t take out your policy directly with us or for changes that you can’t make yourself, find the contact details you need.

Get in touch about your policy ""

Investments

When you have a stocks and shares ISA or general investment account with us, MyAviva can be the place where you:

Keep track of how it’s doing
Change your details
Check its fund performance
Switch funds if you wish
Make a one-off payment or transfer in another investment

When you might need extra help

If you have an investment bond or an endowment policy, or you specifically need more information about a with-profits fund.

Pensions, annuities and equity release plans

Depending on the type of pension you have, MyAviva can keep you right at the controls, letting you do things like:

Check its performance and value
Update your details
Change your retirement age
Switch your funds
Transfer another pension in

When you might need extra help

There are several different types of pensions you could have with us, and not all of them let you do all these things online. You may also need an extra leg-up to manage your annuity or equity release plan.

More on managing your pensions and retirement ""

Life insurance and critical illness cover

Depending on how and when you took out your cover with us, you may be able to handle several tasks in MyAviva, like:

See your documents
Find information about your policy
Change your personal details
Make a claim

When you might need extra help

There could be a few reasons. If your policy’s a no-show in MyAviva. If it’s a joint policy or held in Trust. Or if you want to make changes to your payments or cover.