Sometimes you'll want to contact us by phone, perhaps to check on invoice progress or simply to ask a question. All the numbers you'll need are listed below.
We're always happy to help. When you call, please remember to have the patient's name, policy number, address, date of birth and treating specialist's details to hand. This helps us perform a security check, which is for the benefit of our customers' data protection.
Calls to and from Aviva may be monitored and/or recorded.
Aviva Bill Payment Team
- Call: 0800 015 0107 for single invoice queries.
- Call: 0800 142 2373 for invoice queries relating to the following policies 951DY3, 961BCV, 961BKF and 980034. Please note, we can’t help with queries for other policies on this number.
- Multiple invoice queries please submit an age debt report to the Hospital Enquiry Team at the following email address: hchetsm@aviva.com
Refunds
Please mark all correspondence 'Private and confidential', and include as many details as possible (including the name and policy details of the patient to whom the refund refers). Send to:
Department 40
Aviva UK Health
Chilworth House
Hampshire Corporate Park
Templars Way
Eastleigh, Hampshire
SO53 3RY
Hospital Contract Support
Call: 0800 015 7351 or email hospitals@aviva.com for queries relating to contract and/or tariff renewals, pricing additions and/or changes, coding enquires and new facility recognition requests.