It's important to give us as much patient and treatment information as you can, so that we can process your invoices efficiently. Under most circumstances, patients will have provided you with policy information prior to starting treatment — and we should have already approved their claim.
We realise that as products change to better serve our customers, some product names may have changed and this can make finding the right details for that policy confusing. The information below will help you check which policy the patient holds with Aviva, and find the correct invoicing address and contact details:
Group 1 — current private health insurance policies
Product names
Policy numbers
Notes
Invoice address
Need to contact us?
Healthier Solutions
These policy references have 6 characters, a mixture of numbers and letters — for example: 421399 or 951T3M.
The patient should have stated the name of their healthcare policy, and the policy number.
Department 37, Aviva UK Health, Chilworth House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire SO53 3RY.
If you have questions about invoices for these policies please call 0800 015 0107, 9am-5pm, Monday - Friday. Calls to and from Aviva may be monitored and/or recorded. Our opening hours may be different depending on which team you need to speak to.
Solutions
Optimum
Premier Care
Group 2 — Aviva staff schemes
Product names
Policy numbers
Notes
Invoice address
Need to contact us?
Aviva staff scheme
981BBL
These are invoices relating to claims made by members of staff working for Aviva. We handle these invoices separately to ensure confidentiality.
Department 33 - Staff Medical Expenses Team, Aviva UK Health, Chilworth House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3RY.
If you have questions about invoices for these policies please call 0800 158 3340, 9am-5pm, Monday - Friday. Calls to and from Aviva may be monitored and/or recorded. Our opening hours may be different depending on which team you need to speak to.
Group 3 — Medios private healthcare policies
Product names
Policy numbers
Notes
Invoice address
Need to contact us?
Medios private healthcare policies
Medios policy numbers start with a zero — for example: 0012345-01-01-1. Please note the first digit, '0', is sometimes mistaken for the letter 'O'.
Please be aware that our customers sometimes only quote the first seven digits, however, the full policy number is required as per example to the left.
Department 37 - Medios, Aviva UK, Health Chilworth House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3RY.
If you have questions about invoices for these policies please call 0800 158 3340, 9am-5pm, Monday - Friday. Calls to and from Aviva may be monitored and/or recorded. Our opening hours may be different depending on which team you need to speak to.
Group 4 — PMI Ltd
Product names
Policy numbers
Notes
Invoice address
Need to contact us?
PMI Managed Care
The policy numbers are any combination of six numbers, or three numbers + 3 letters (eg 990123 or 991ABC) and always begin with 99.
PMI Ltd will manage the claim and settle all invoices on our behalf.
PMI Health Group, The Courtyard, Hall Lane, Wincham, Northwich, Cheshire, CW9 6DG.
If you have questions about invoices for these policies please call PMI Ltd., directly, on 0160 635 4070, 9am-5pm, Monday - Friday. Our opening hours may be different depending on which team you need to speak to.
