Our renters insurance keeps your belongings covered in case of things like theft, fire, and flooding – from your record collection to the sofa you managed, somehow, to get up the stairs. It also covers cash and even the food in your freezer.
And, if you move home, you can simply take your cover with you – all you need to do is let us know your new address, and we’ll keep it rolling.
As a renter, you probably won’t need to worry about buildings insurance – protecting the structure of the property will usually be your landlord’s responsibility.
Benefits of renters insurance
Unlimited total sum insured
While there are limits for single items, if your property has five bedrooms or fewer, there’s no limit to the overall amount we’ll cover your contents for. If you’ve got six or more bedrooms, we’ll work with you to fix your cover at an appropriate amount
Personal money
We’ll cover up to £3,000 for cash, travel tickets, gift vouchers, and phone cards
Moving home
Tell us your new address to check we can still cover you and then you'll be covered when a professional removal company is helping you move to your new home
Its what is inside your home and garden, including valuables, cash, and home office equipment, is covered against loss or damage by things like fire, theft, and flooding.
But – we can’t cover every eventuality. Make sure you understand, and are comfortable with, what isn’t covered.
What’s covered
Unlimited contents cover There’s no limit to the total value we’ll insure your belongings for. Your contents – including valuables up to a single item limit of £2,000 – are protected from loss or damage caused by fire, theft or flooding.
Your garden We offer up to £12,000 of protection for the things in your garden against theft and vandalism, (Conditions apply). So don’t worry – your garden gnomes are covered.
Cover for Outbuildings and Garages Cover contents in garages and outbuildings within property boundaries up to £7,500. (Conditions and Limits apply)
Contents temporarily removed from the home If your things are temporarily elsewhere in the British Isles (except in a furniture depository), your contents are protected from loss or damage caused by fire, theft or flooding, up to £12,000. But if you need more wide-ranging protection, our extra personal belongings add-on will make sure you're covered anywhere in the world.
Frozen food If your freezer breaks, or you accidentally turn it off, you’re covered – we’ll replace all your ice cream. And everything else that was in there too up to £1,000.
Matching items cover for contents We'll cover the cost of replacing undamaged items in a set such as matching furniture suites (conditions apply), if we're unable to provide a matching replacement (up to the contents and personal belongings limits).
We'll replace damaged items with new ones. Or pay for them to be restored, repaired or replaced.
Damage due to wear and tear or breakdowns is not covered. Accidental damage is an optional cover. Cover allows for refurbished mobile phone to be provided as replacement.
What’s not covered
Wear and tear, and the cost of repairing breakdowns
Theft of unsecured bikes from your garden. Unless your bike was securely locked to an immoveable object, it’s not covered against thieves
Motorised vehicles, aircrafts, caravans, or watercrafts of any kind. They’ll need to be insured separately
You can take a look at our full policy details to see the full details of what's covered and what's not.
What's optional – extra cover if you need it
Choose optional add-ons at an additional cost to create cover that suits you.
Extra personal belongings cover
We offer optional extra personal belongings cover that you can add to your policy, which gives your possessions more protection against the unexpected.
This protects individual items up to £2,000. And even if you take your belongings away from home, we’ll cover you for theft, accidental loss, and damage worldwide.
If you want to cover more expensive items worth over £2,000, we can also help out.
Optional accidental damage
This is an optional extra that you can add to your policy. While your standard cover protects you against things like fire and theft – accidental damage cover goes much further. We offer two levels of cover – 'Limited' and 'Extra':
Limited cover insures you against accidental damage to non-portable home entertainment equipment, mirrors, and glass in furniture (like in cabinets or coffee tables)
Extra cover insures almost all of your contents if they’re damaged accidentally – so no need to panic if you spill that glass of red on your cream sofa
To add this to your policy, simply select the add-on when you get your quote.
Take a look at our Insurance product information document for more information about the extras available.
You’re not required by law to have it – whether you do or not is completely up to you. But, your belongings won’t be covered by any insurance that your landlord holds, that’ll only protect the things that they own, like any furniture or appliances they’ve provided for you. So, protecting your valuables is probably a good idea – that way if anything happens, you know you are covered.
Policy add-ons
Tailor your policy with our add-ons and get extra cover for your home and belongings.
If you've ever been burgled or flood damaged, you'll know how important home insurance is. We all have valuables and expensive items at home we want to protect, from gadgets and jewellery to furniture and food.
Whatever happens, we’re here when you need us – online and over the phone.
Step 1 of 3
Keep your documents handy
To make a claim, you’ll need your insurance policy number, any photos of the lost or damaged items (if you have them), and any related receipts, quotes or invoices.
Step 2 of 3
Let us know
You can make a claim over the phone or online if you’re registered for MyAviva.
If there’s been an emergency, eg your home isn’t secure after a break-in or it’s not safe to stay there following damage, get in touch with us as soon as you can.
Step 3 of 3
We’ll respond quickly
When you make a claim online between 8am-6pm Monday to Friday, we'll aim to contact you within 2 hours to take the details and explain what happens next. Outside these hours, we may not be able to contact you until the next working day.