Aviva DigiCare+

An app offering a range of services and support to help you detect, manage, and prevent common health and wellbeing problems. Access to the app is at no extra cost, when you take out our Life Insurance Plan, Critical Illness Plan or Over 50 Life Insurance Plan. However, the benefits within the app do not form part of your cover and the app is a non-contractual benefit which Aviva can change or withdraw at any time. The Aviva DigiCare+ terms and conditions and privacy policy can be found within the app.

Aviva DigiCare+ is available to the life assured when taking out an Aviva Personal Protection policy, excluding Simple Life Insurance, through a Financial Adviser and policies taken out before December 2015. To use some of these services, you need to be a permanent resident of the UK, the Channel Islands or Isle of Man.

Access to the app and it's services will commence from your policy start date. Simply download the Aviva DigiCare+ app from the App Store or Google Play, and use your policy number to register. If your policy has been written into a Trust, you'll need an activation code to register. This will be emailed to you when your policy starts. Mobile data charges may apply.

It gives you easy access to a range of healthcare services, provided by a number of carefully selected partners. Once you've registered, you can book digital appointments with a nutritionist or a mental health therapist, and access all value added benefits. You might want to start by ordering your annual health check, exploring 20 different health markers, all obtained through the app. You can also view your consultation history, track your appointments, and access a host of health & wellbeing discounts and articles.

If you need help accessing the app, please contact Aviva on digicaresupport@aviva.com. The app and many of its services are provided by Square Health Ltd. You can contact them on 0333 023 2700, or email digicaresupport@squarehealth.com. For services from other providers, you’ll find the contact details in the app.

Phone lines are open Monday to Friday, 9am to 5pm. For our joint protection, telephone calls may be recorded and/or monitored. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. Our opening hours may be different depending on which team you need to speak to.

They can - it's there to protect you and your immediate family within your household. To add your partner/spouse and dependants to the app, simply select "My Family" within the menu. Most benefits (excluding annual health check) can be shared with your partner/spouse and dependants subject to minimum age limits for nutrition and mental health support services. If you have a joint life policy, register separately to obtain the full benefit allowance.

If you both want to use the services, you should each register and download the app separately. You'll then each be able to access your full allowance of services.

You can use the Aviva DigiCare+ app and access the services at no additional cost. Bear in mind that the benefits of the app don't form part of your cover, and they could change or be removed at any time.

Here’s more about the app’s service providers:

• Square Health provides the health check, UK second medical opinion, nutrition, digital GP (for eligible customers), mental health services and bereavement counselling. They also power the app technology. They’re registered with and regulated by the Care Quality Commission 
• Bupa provides the Bupa Anytime HealthLine 
• Grief Encounter provides the helpline for children 
• Red Apple Law Ltd provides the estate administration service
• IPRS provide physiotherapy to Income Protection customers
• Epassi provides access to Gym, health and wellbeing discounts.

With Aviva DigiCare+, each year you’ll be entitled to the following, at no additional cost: 

• One annual health check, personalised report and follow-up GP appointment to discuss next steps (life assured only).
• Six nutritional consultant appointments, to be shared with eligible family members 
• Six mental health support consultations, to be shared with eligible family members
• Two UK second medical opinions per year, to be shared between the family 
• Unlimited access to the Bupa Anytime HealthLine 24/7, 365 days a year, for the family 
• Unlimited calls to Grief Encounter
• Three sessions of physiotherapy per condition for up to two conditions per year (only availlable to Income Protection customers)

You’ll find an allowance tracker on the side menu, under ‘My Allowances’. This shows which services you can use, and your remaining appointment allowance.

You can cancel appointments in the 'Consultation History' section of the app. If you cancel your appointment more than three hours before it’s due to start, your allowance will be restored, and you can book more appointments. If you cancel an appointment less than three hours before the appointment start time, that appointment will be deducted from your allowance.

Standard call charges apply if you call Bupa Anytime HealthLine and Square Health. Calls are free to Grief Encounter child bereavement counselling. For joint protection, telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. The opening hours may be different depending on which team you need to speak to.

No. As they're not provided by Square Health, these services aren't recorded on the allowance tracker in the app. Bupa currently offers unlimited calls to their phone line.

Yes, your data is secure at every stage. All data held by Square Health is encrypted. If you email your records from the app they won’t be secure, but you’ll get a notification about this before you use the app’s email function.

You can find full details of the services and terms and conditions in the app. To learn how we use your data, see our privacy notice. To learn how your data is used by Square Health, see their privacy notice.

You can download the app via the App Store or Google Play. Search for Aviva DigiCare+ and follow the instructions. Be careful not to choose Aviva DigiCare+ Workplace, as your registration won't work with this app..