What is breakdown cover?
Breakdown cover is a type of insurance which provides help if your vehicle breaks down. It can help you get moving again for a number of vehicle problems like clutch issues, a flat battery or other engine problems. Plus if your vehicle can't be fixed at the roadside we will make sure you and your passengers get to your destination. We offer a range of breakdown cover options – from roadside repairs to home starts.
Being stranded by the side of a motorway or a country road is nobody’s idea of a good time. It’s reassuring to know that if something happens to your vehicle, you can have someone come to the rescue with just a phone call. We've teamed up with the RAC to provide breakdown cover.
How does our breakdown cover work?
Just like the exact configuration of the driver’s seat in your car, your cover should fit you perfectly. That’s why we offer four different options, ranging from cover that brings you roadside assistance and a tow to the nearest garage, to cover that organises a replacement car, or even into a taxi, train, or plane, if needs be. You can even get covered abroad. You choose how, when, and where you want us to have your back and we’ll do the rest.
Cover for you and your vehicle
You can choose between vehicle cover and personal cover and which is the best option depends entirely on you.
Vehicle cover
Means that we can help if that particular vehicle breaks down, no matter who’s driving – this suits people who only drive one vehicle or share the use of one vehicle with someone else. You can add this to your car insurance or buy on its own.
Personal cover
We can help you if you breakdown, regardless of what vehicle you’re in. We can help even if you’re just the passenger. Only available via our Standalone Breakdown policy
What’s covered by our breakdown cover?
That depends on what kind of cover you choose. There are four levels to pick from:
Rescue | Rescue & Recovery | Rescue, Recovery & At Home | Rescue, Recovery, At Home & Onward Travel | |
---|---|---|---|---|
Roadside assistance | ||||
Tow to a nearby garage for you, your vehicle and your passengers | ||||
Recovery to any destination for you, your vehicle and your passengers | ||||
Assistance at or within a quarter mile of your home address | ||||
A replacement car – whilst yours is being repaired, or overnight accommodation or onwards travel by taxi, train or plane |
What's not covered?
Unfortunately, we can’t cover everything. Make sure you’re comfortable with what’s not covered. For example:
We can’t cover:
Explore exactly what is and isn’t covered by reading our full policy wording.
Additional European breakdown cover
Driving in another country can be stressful at the best of times, for that bit of extra protection, you can add European cover (at an extra cost) to any of our four standalone breakdown cover options. Or add this cover to your car policy if you take out Foreign Use at the same time.
What's covered
Extra terms and conditions apply for European breakdown cover. It is subject to an overall limit of £2,500 per call-out.
What to do if you break down
Can’t get the car started? Call us straightaway to get help from our experts.
![](http://static.aviva.io/content/dam/aviva-public/gb/images/personal/generic/insurance-motor-breakdown-broken2-1200-674-v2.$16x9-mobile-4cols$.jpg?$16x9-mobile-4cols$)
Let us know
If you need help quickly, give us a call Footnote [1].
UK 0800 0155 755
Republic of Ireland 1800 535 005
France & Monaco 0800 290 112
Belarus or Russia 810 33 472 43 52 55
Another European country 00 33 472 43 52 55
Broken down on the motorway? Use the roadside emergency phone if you can (mandatory in France).
![](http://static.aviva.io/content/dam/aviva-public/gb/images/personal/generic/claims-generic-+man-780-446.$16x9-mobile-4cols$.jpg?$16x9-mobile-4cols$)
What we'll ask
Once you're safely off the road, we'll need to know exactly where you are and the nature of the fault or breakdown.
You'll also need your policy number and the registration, make and model of your vehicle.
![](http://static.aviva.io/content/dam/aviva-public/gb/images/personal/generic/motor-breakdown-step03-1200-674-v2.$16x9-mobile-4cols$.jpg?$16x9-mobile-4cols$)
We'll get to you quickly
Depending on your level of cover, we'll get out to help you as quickly as possible.
Remember, only accept assistance from the RAC patrol or contractor that's come out to you and let us know as soon as you can if you manage to get the vehicle running.