Breakdown cover frequently asked questions

Rescue cover means that if your vehicle breaks down more than a quarter of a mile from your home address we will send a patrol out to repair it at the roadside. If it cannot be repaired within a reasonable time, or the patrol service person feels the repair is unwise we will transport your vehicle to a destination of your choice within 10 miles or to a nearby garage.

Transport for you and your passengers to that chosen destination will also be provided.

Recovery is the same as Rescue but if your vehicle cannot be repaired we will transport your vehicle, you and your passengers to your home address or any single address in the UK.

If you need help at the roadside please contact us on 0800 015 5755 to request a call out. For our joint protection, telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free.

As long as you haven’t broken down already, if you choose to begin cover immediately, your breakdown cover will start as soon as your payment has been accepted. You’ll be covered for ‘Rescue’ for help at the roadside and a 10-mile tow during the first 24 hours. After 24 hours, your full cover will start.

You can add European breakdown cover to any of the standalone Aviva Signature breakdown cover options. This cover includes:

• Spare parts to be dispatched if they are required for repairs whilst your car's abroad
• Extra accommodation expenses if you are stranded following a breakdown
• Journey continuation or return home: car hire for up to 14 consecutive days, or until your vehicle has been fixed (if sooner)
• The European cover provides for a replacement driver if the main driver is too unwell to continue driving (as certified by a doctor) and there is no other driver in the vehicle who could take over
• Vehicle break in - the RAC will pay for repairs to make your car secure again following a break-in or an attempted break-in whilst abroad
• Returning your car to the UK if it cannot be repaired
• Travel expenses to collect your vehicle that has been left abroad for repair

Provided it is being towed at the time your vehicle breaks down, our Aviva Signature breakdown cover can also recover your caravan. We do not provide cover if the caravan itself breaks down.

Cover limits and exclusions apply so for further information please see our policy booklet.

If you need to make a change to your payment details please call us:

For breakdown insurance please call 0800 404 8344*

*For our joint protection, telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free. Our opening hours may be different depending on which team you need to speak to.

Where we offer you a renewal, your reminder will be sent to you at least 21 days before your renewal date. We will send the reminder in the post and we may also send you an email or text. Please ensure that that the information on your renewal documents is complete and accurate.

To renew your policy please call us:

For breakdown insurance please call 0800 404 8344*

If you pay by Direct Debit or a continuous card payment method, your policy will be automatically renewed unless:

• You have cancelled the continuous payment authority;
• We are unable to offer a renewal using the same payment method (we will advise you of the reason in your renewal letter); or
• You have opted out of automatic renewals.

For further details, please see 'Automatic Renewal of your policy' in the Important Information. Visit here for breakdown.

*For our joint protection, telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free. Our opening hours may be different depending on which team you need to speak to.

You can choose to pay for your policies either in one lump sum (covering the full year) by credit or debit card, or by monthly Direct Debit, where available.

Your payment options will be made clear when you complete your quote.

You can find your policy number on your policy documents, statement, email or letter we've sent you or it may be your reference number on your bank statement.

For motor, home, travel, bike, and breakdown policies, the policy number will follow the format of three letters followed by nine digits (e.g. MMV123456789). Standalone breakdown policies specifically begin with the prefix BRK, such as BRK123456789.

Where we offer your renewal by Direct Debit, you will be notified before your renewal date that the policy will automatically be renewed and the renewal premium will be collected by Direct Debit.

We will not automatically renew your policy if:

• You have contacted us to cancel the continuous payment authority;
• We no longer offer you payment by Direct Debit (If this happens we will advise you of this in your renewal letter and you will need to contact us to make payment before we can renew your policy); or
• You have opted out of automatic renewals.

For further details on how this works, please see 'Automatic renewal of your Policy' in the Important Information. Visit here for motor and visit here for breakdown.

Visit MyAviva to change your bank details online..