Accessibility
Adapting our website to suit your needs
Online text size
To change the text size in your internet browser, or to magnify your screen, first go to the Settings menu in your browser. You’ll usually find the option to change the text size under Preferences, View or Appearance.
You can find more detailed guides for the most popular web browsers below.
- How to change text size on Microsoft Edge
- How to change text size on Safari
- How to change text size on Google Chrome
Text-to-Speech
If you need text-to-speech support, screen reader or read-aloud software may help.
Most browsers have a text-to speech function in their Settings menu. Turn this on and your device will read out the on-screen text. This functionality is also known as read aloud, read mode or reader view.
Our website supports screen readers such as NVDA, VoiceOver and Narrator.
Online help from AbilityNet
AbilityNet have a range of resources aimed at making the web more accessible. They have step-by-step guides to adapt your phone, computer or tablet to make it easier to use online. For more information head to the AbilityNet My Computer My Way website.
They also offer advice on using devices when you have a disability. Call them free on on 0800 269 545.
Get documents in a range of formats
We can send you documents in the following formats:
- Braille
- Large text
- Audio
- On coloured paper
Let us know what you need by completing our online form. Once you’ve done this, your new documents will arrive within 20 days.
Additional support
Need to contact us about the accessibility of our website?
We’re always looking to improve our website. So, if you’ve experienced any accessibility issues, please email webaccessibility@aviva.com
We’ll get back to you within 5 working days.
Please do not use this email address for general enquiries. For general enquiries, see our contact us section.
Tell us about your additional support needs
We understand there are times and circumstances when you need additional support. For example, you may have difficulty hearing and have suggestions as to how we could better support you when interacting with us. Or perhaps you are going through an unexpected life event and would like us to be aware of this when speaking with you.
We will not use this information to change your policy terms or premiums at any point, we are only recording this information to support you with any further contact you have with Aviva.
Contact us in a way that suits you
British Sign Language Interpreter
If you require a British Language interpreter, you can contact us using SignLive. Find out how on our SignLive partnership page.
Easy-to-use Relay service
If you require a relay service you can contact us using Relay UK and a Relay Assistant will speak, or type what you're saying. Download their app, or dial '18001' before our number, if you want to use Relay UK from abroad, please visit their website for more details.
Contact via social media
You can contact us on social media:
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