Request information on data we hold about you

Aviva will use this information for the purposes of internal verification to ensure that personal data provided as part of a data subject access request (DSAR) file is sent to the correct individual and to retrieve the relevant information being requested.

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About you

Please tell us your current address and postcode

Please tell us your previous address and postcode (if applicable)

Please tell us your email address, contact number and date of birth

About your request

What data would you like us to provide?
Are any of your policies part of any corporate or company scheme (through your employer) that are held with us? (optional)

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We will take the opportunity to contact you by phone to clarify the details of your request.

Delivering the data

Secure online portal – our secure online portal (powered by Box) is a quick and easy way to receive your data. Once your case has been completed, we will send you a link to download your data. We will send you a password separately which you will need to access the link. Once you have clicked the link and entered your password, you will be able to download your data to your device.

Email attachment – if you have provided us with an email address, we can send you your data as password-protected email attachments. Your password will be sent to you separately, and one of the team will confirm with you how you would like to receive this. Please note that if your case contains a lot of data, we may need to split the files across multiple emails. This is due to file size limitations on email attachments, which can vary depending on your email provider.

USB/CD – we can send your data to you via secure delivery on either a USB stick or an audio CD (for call recordings). Please note that you will need to sign for the package once it arrives. You will need a device with a USB-A port (or a suitable adapter) to access files on USB.

Paper copy – we will send your data to you on paper via secure delivery. Please note that you will need to sign for the package once it arrives. If you have requested call recordings, we will ask you to confirm whether you would like to receive these via online portal, email, USB, or audio CD.

Declaration

Important Privacy Information

All personal data relating to you that is held by Aviva will be retained for as long as is necessary to carry out the purpose for which it was collected and to meet our regulatory and legal obligations. The data may be shared within Aviva and the Aviva group of companies where necessary. We will sometimes need to share your personal data with third parties but will only do so where necessary. Recipients may include legal advisers, regulatory bodies and our third party service providers, such as IT suppliers.

For further information about how we use your personal data and your data protection rights, please refer to our privacy policy which can be found at https://www.aviva.co.uk/services/about-our-business/products-and-services/privacy-policy/.  In particular, you have the right to correct the personal data we hold about you or to restrict the processing of your personal data in certain circumstances. You may also, under certain circumstances, have the right to object to particular aspects of how your personal data is processed or to request erasure of your personal data.

Aviva uses your personal data as set out in our Privacy Policy. We use Google’s reCAPTCHA technology to protect our websites from spam and abuse. The Google Privacy Policy and Terms of Service apply to reCAPTCHA.