Reconnect with us and make sure your investments, pensions and insurance policies are all in order
Moving house can be like spinning plates and juggling all at once - it’s a busy time, so no wonder things can get forgotten.
It is our mission to ensure we stay connected with those customers that forget they have a policy with us, or with companies which have since become part of Aviva, and we therefore work hard to reconnect with those that may forget us.
Companies which are now part of Aviva
To reconnect with customers, we use the services of Capita Tracing to find a new address and handle responses to our reconnection letters. You may have received one of our letters asking you to contact us or to say that we will update your address if we do not hear from you in 6 weeks.
If you have received a letter, please follow the instructions shown in it which will advise you of the following ways to verify your details when we require you to do so.
Ways to verify your details
If we ask you to verify your details you can do this in one of the three following ways. On the letter you receive you will be given a unique verification code, please ensure you use this when verifying your details.
Online verification
Simply pop your unique verification code into our secure verification site:
Telephone
Have your verification code at the ready and give us a call on the number shown on the letter received.
Monday to Friday 8.30am to 5.00pm
Closed on Weekends and UK Bank Holidays
For our joint protection, telephone calls may be recorded and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free.
If you are unable to verify online or call, you can request a form
Please email Capita Tracing at avivaformrequest@capita.com to request a form to complete and return. This email address is for form request only. When requesting a form please include your personal verification code (which will be on the letter you have received) in the subject of your email. Please note the form will be sent to you by post and therefore this may take up to 10 working days to get to you.
Find who’s responsible for your policy with the Association of British Insurers (ABI)
We’re a member of the Association of British Insurers (ABI). They help people keep track of their pensions, savings, and investments and one way they do this is by keeping an up-to-date members-only register of financial service companies that may have merged, changed their name, or been sold to another company. Visit their website to find out which company is now responsible for your policy, and how to contact them.