Aviva DigiCare+

Available with eligible personal protection policies, the Aviva DigiCare+ app can help you and your family prevent, detect and manage common health and wellbeing problems directly from your phone.

It offers a range of health and wellbeing benefits from third party providers, which are available at no additional cost. These useful benefits include:

• Annual Health Check
• Nutritional consultations
• Mental health consultations
• Health and wellbeing discounts
• Bupa Anytime HealthLine
• Second Medical Opinion
• Digital GP
• Physiotherapy (Income Protection+ customers only)
• Bereavement support

Aviva DigiCare+ is a non-contractual benefit Aviva can change or withdraw at any time. The terms and conditions and the privacy policy can be found within the app.

Aviva DigiCare+ is available to you when you take out an Aviva personal protection policy through a financial adviser, excluding Simple Life Insurance.

You can get access to the app and services from your policy start date.

The Aviva DigiCare+ app gives you easy access to a range of health & wellbeing services with your personal protection policy. Once you've registered, you can book digital appointments with a GP, nutritional consultant or a mental health therapist. You can also request a self-administered Health Check test kit which, once processed, includes a digital GP consultation to discuss your results. Customers also have access to the Bupa Anytime HealthLine, gym, health & wellbeing discounts, bereavement and estate administration services. Physiotherapy is available for income protection customers only.

For IT related and registration queries, please contact Aviva on 0345 030 8071 or email, digicaresupport@aviva.com.

Alternatively, if your query relates to the services provided by the app (e.g. the annual Health Check, nutritional consultations etc), these are provided by our partner, Square Health, you can contact them on 0333 023 2700 or via email on digicaresupport@squarehealth.com.

Phone lines for both support teams are open Monday to Friday, 9am to 5pm. Calls may be monitored or recorded.

Aviva DigiCare+ is there to protect you and your eligible family. You can share most benefits, except the Annual Health Check and physiotherapy allowances, with your partner or spouse, and any children up to the age of 18, or 21 if they're in full time education. If you have a joint life policy, make sure you register for the app separately, so you both get equal allowances. There are minimum age limits for nutrition, bereavement and mental health support services. To find out more, read our Guide to Aviva DigiCare+ (PDF 2.9 MB).

You can invite your partner by adding their details to the ‘My Family’ section of the app. They’ll then get an email explaining how to register. Children under 16 are added by the primary account holder in the app. Children over 16, once added to the My Family section, will receive an email asking them to download the app and register for their own account. Please note they will share the Life Assured benefits.

If you have a joint life policy you both get equal access, but you’ll need to register your own accounts.

If you would both like to use the services, you should register separately for the app using your policy number or activation code. You will then both be able to access the full allowance of services.

Aviva DigiCare+ is available at no extra cost for eligible Aviva customers. Some optional services may carry an extra cost. The app will tell you if you're looking at one of the services that does carry an extra cost. All  paid services are optional.

Here’s more about the app’s service providers:

• Square Health provides the annual Health Check, digital GP, UK second medical opinion, bereavement counselling, nutrition and mental health services. They also power the app technology. They’re registered with and regulated by the Care Quality Commission
• Bupa provides the Bupa Anytime HealthLine
• IPRS Health provides the physiotherapy services
• Grief Encounter provides the helpline for children
• Red Apple Law provides the estate administration service
• Epassi provides the Gym, health & wellbeing discounts

With Aviva DigiCare+ you're entitled to the following each year:

• Up to three digital GP consultations to be shared between you, your partner and children up to 18, or 21 if still in full-time education
• One annual Health Check and follow-up digital GP consultation, for the policyholder only
• Up to six nutritional consultations per year shared between you, your partner and your children aged 12 to 18 or 21 if in full-time education
• Up to six video or telephone mental health sessions per year. Sessions can be shared between you, your partner and children aged 16 to 18 or 21 if in full time education
• The physiotherapy service can be used twice a year for separate conditions, with access to three face-to-face sessions per year, per condition. Only available to customers on Aviva Income Protection+ policies
• Two UK second medical opinions per year to be shared between you, your partner and children up to 18 21 if still in full-time education
• Unlimited access to the Bupa Anytime HealthLine 24/7, 365 days a year, for you, your partner and children over 16 too
• Unlimited calls to Grief Encounter

You’ll find an allowance tracker on the side menu, under ‘My Allowances’, so you can see what services you can use. Though if you have a physiotherapy allowance, it won’t be shown here.

You can cancel appointments in the 'Consultation History' section of the app. If you cancel your appointment more than three hours before it’s due to start, your allowance will be restored, and you can book further appointments. If you cancel an appointment less than an hour before the appointment start time, that appointment will be deducted from your allowance.

If you bought an Income Protection+ policy from Aviva, you're eligible for physiotherapy services. You’ll be able to see this in the app.

Standard call charges apply if you call Bupa Anytime HealthLine and Square Health. Calls are free to IPRS physiotherapy services and Grief Encounter child bereavement counselling. Calls may be recorded or monitored.

No. As they're not provided by Square Health, these services aren't recorded on the allowance tracker in the app. Bupa offers unlimited calls, and the IPRS physiotherapy allowance, if you’re eligible, is capped at three sessions a year.

Yes, your data is secure at every stage. All data held by Square Health is encrypted using AES 256. If you email your records from the app they won’t be secure, but you’ll get a notification about this before you use the app’s email function.

MyAviva is the app that gives you easy access to your policy documents. The Aviva DigiCare+ app gives you access to all of your health and wellbeing benefits.

Your log in details for MyAviva and Aviva DigiCare+ will be the same.